Privacy Policy
Privacy Policy – Hearth & Haven Candles
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.hearthandhavencandles.com (the “Site”).
Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We call this automatically-collected information “Device Information.”
We collect Device Information using the following technologies:
Cookies – Data files placed on your device or computer that may include an anonymous unique identifier. Learn more about cookies and how to disable them here: http://www.allaboutcookies.org
Log files – Track actions on the Site and collect data such as your IP address, browser type, internet service provider, referring/exit pages, and timestamps.
Web beacons, tags, and pixels – Electronic files used to record information about how you browse the Site.
When you make a purchase or attempt to do so, we collect your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. This is referred to as “Order Information.”
When we refer to “Personal Information” in this Privacy Policy, we mean both Device Information and Order Information.
How Do We Use Your Personal Information?
We use Order Information to:
Fulfill orders placed through the Site (including payment processing, shipping, and confirmations)
Communicate with you
Screen orders for potential fraud or risk
Provide information or advertising in line with your preferences
We use Device Information to:
Screen for potential fraud (especially your IP address)
Improve and optimize our Site (e.g., analytics on how customers interact with the Site, ad performance tracking)
Sharing Your Personal Information
We share your Personal Information with third-party service providers to help us use it as described above.
We use Shopify to power our store. Learn more about how Shopify uses your data here: https://www.shopify.com/legal/privacy
We use Google Analytics to understand how our customers use the Site. Read more about Google’s data use here: https://www.google.com/intl/en/policies/privacy/
You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout
We may also share your Personal Information:
To comply with laws and regulations
In response to legal requests (subpoenas, search warrants, etc.)
To protect our rights
Behavioral Advertising
We use your Personal Information to provide you with targeted advertisements and marketing we believe may interest you. For more details on how targeted advertising works, visit the NAI’s educational page:
http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work
You can opt out of targeted advertising through these platforms:
Facebook: https://www.facebook.com/settings/?tab=ads
Google: https://www.google.com/settings/ads/anonymous
Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
You can also opt out through the Digital Advertising Alliance’s portal: http://optout.aboutads.info/
Do Not Track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Shopify Hosting, Data Sharing, and Consumer Rights (U.S. Only)
Our store is hosted by Shopify Inc., which provides the e-commerce platform we use. Shopify collects and processes personal data when you visit our website or place an order.
To improve its services and enable features such as personalized marketing, analytics, and product discovery, Shopify may combine data from our store with data from other merchants on its platform. This aggregated data supports services such as Shopify Audiences and other Network Intelligence tools.
To learn more about how Shopify collects and uses personal data, visit:
https://www.shopify.com/legal/privacy
Your Right to Opt Out (U.S. Residents)
If you are a resident of certain U.S. states (including California, Colorado, Connecticut, Utah, and Virginia), you may have the right to opt out of the sale or sharing of your personal information for purposes such as targeted advertising.
To exercise this right:
Click the link in our website footer labeled “Your Privacy Choices ”,
OR
Contact us directly using the information provided below.
Your Rights
You may have the right to:
Access the personal information we hold about you request corrections or deletions opt out of data sharing or targeted advertising.
To make such a request, please use the contact information below.
Data Retention
We retain your Order Information for our records unless and until you ask us to delete it.
Changes
We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons.
Contact Us
For more information or to make a request regarding your personal data, please contact us at: support@hearthandhavencandles.com
