Refund Policy

At Hearth and Haven Candles, every product is crafted and packaged with care, intention, and attention to detail. We are a small, purpose-driven business committed to providing high-quality, handcrafted items made to enhance peace, presence, and sacred space.

All Sales Are Final

Due to the nature of our products and for hygiene, safety, and quality assurance, we do not accept returns, exchanges, or offer refunds for any reason other than proven damage or defect. This policy applies to all items, including candles, gift sets, and seasonal collections.

Damage or Defect Claims

While we do our best to ensure your order arrives safely, if your item is damaged or incorrect upon delivery, please contact us within 3 business days of receiving your order. To process your claim, we require the following:

• Your order number
• Clear photos of the damaged or incorrect item and its packaging
• A description of the issue

After reviewing your request, we may offer a replacement or store credit at our discretion. We do not offer refunds for minor cosmetic imperfections that do not affect the functionality of the product (e.g., frosting, slight discoloration, or uneven tops due to the natural curing process of soy wax).

Order Responsibility

Please review your order carefully before checkout. Hearth and Haven Candles is not responsible for:

Incorrect addresses entered at checkout

Missed deliveries or returned packages due to address issues

Preference-based dissatisfaction (e.g., not liking a scent after receiving it)

 

Acknowledgment of Policy

By completing a purchase with us, you acknowledge and accept this Return Policy in full. This ensures we can continue offering intentional, small-batch creations with integrity and consistency.

If you have any questions, we’re always happy to help.

Warmly,

The Hearth and Haven Team